No coach in their right mind would drop the best player in their team – they would be putting investment into that one and boosting the chances of success in reaching their goals!
Not so our Gladys! Hunter trains recorded the highest level of satisfaction in the state – according to her own index created from survey results.
So that is the line that she has decided to cut. Permanently cut off at Wickham as of Boxing Day, 2014. Dropped from the team. Of course that will be a winning tactic!
This will ensure that the goals as set out in the state targets “ NSW 20 21 – A PLAN TO MAKE NSW NUMBER ONE” will not be met for the Hunter.
GOAL 8 says : “Increase the share of commuter trips made by public transport to and from Newcastle CBD by 20% by 2016
GOAL 9 says : “Improve customer experience with transport services . The NSW Government will put customers at the centre of public transport planning and provision to ensure their needs, preferences and opinions are reflected in decision making, planning activities and operations.
The government’s own predictions are that the closure of the Newcastle Line back to Wickham will cause a 23% loss of patronage, so GOAL 8 bites the dust! No chance of winning that one. FAIL NUMBER 1.
Goal 9 has two failures for Gladys to achieve:
a) If you force the passengers (sorry customers) to get off the train, almost at their destination, then scramble to get a seat on a bus, be late for work or appointments, they are not going to feel they have an improved customer experience. It will be the opposite! FAIL NUMBER 2
b) The second part of Goal 9 promises to ensure customers’ needs, preferences and opinions are reflected in decision making. SORRY GLADYS THAT ONE WAS LOST ALREADY.
No consultation was undertaken with the community in the decision to cut off the rail line. In fact the one transport meeting held in Newcastle, prior to the decision, indicated an overwhelming opinion favouring rail retention . That meeting was inaccurately recorded with no mention of the expressed wish of the community. Gladys was present, as was Tim Owen and other MP’s. AND WE WERE THERE TOO! FAIL NUMBER 3.
Does the three strikes and you’re out apply to this team?
If so Gladys Berejiklian should be OUT – she has BEEN SET UP TO FAIL and has let her team down.
The Newcastle Rail Line as part of the winning satisfaction team should be promoted and nourished with investment in its future –
THAT’S WHAT A GOOD COACH WOULD DO FOR A WINNING PLAYER!
For further information or comment please contact:-
President, Save Our Rail NSW Inc
Mobile 0408 618 198